Contact
Every enquiry reaches a named team
Tell us who you are and what you need — whether that is somewhere to live, a placement, a property to lease or something that has gone wrong. The same team answers every time.
- Routes9, each to a named team
- ReplyPublished on every route
- UrgentCall 999
If something cannot wait
Immediate action required. In an emergency
999Call 999 if someone is in immediate danger, if there is a fire, or if someone needs urgent medical help.
Immediate action required. If you smell gas
0800 111 999Get everyone out, open the doors and windows if you pass them, and do not touch any switch or use anything electrical — including the phone — until you are outside. Then call the National Gas Emergency Service. It is free and answered at any hour.
Important. An emergency repair, out of hours
No out-of-hours repairs number has been published yet, and we are not going to print one that does not ring. If you live in a home we manage and something has failed that cannot wait — no heat, no water, a door that will not secure, water coming through a ceiling — use the repairs route below and say it is an emergency. The number will be published here, and given to every resident, before the first resident moves in.
Repairs, damp and mould
Do not use the form on this page to report abuse, neglect or an emergency repair. It is not monitored around the clock. If you already live in a home we manage, the residents page has the repair, safety and complaint routes in one place. If you have nowhere to sleep tonight, go to the housing options team at the council for the area you are in — it has duties to you under Part 7 of the Housing Act 1996 and it is a faster call than any provider. Shelter runs a free national housing helpline and the National Domestic Abuse Helpline runs a free 24-hour line — their current numbers are on their own websites, and we will not print a number here we cannot verify.
Nine ways to reach us
Each route reaches a named team. The nine teams and their inboxes are being confirmed with Bluebell. Until they are, every enquiry here is answered by callback and carries its route with it, so nothing lands in a shared inbox.
- Refer yourselfYou need somewhere to live, or the place you are in is not working.One working day
- Ask about a home for someone close to youYou are looking on behalf of a relative or a friend.One working day
- Make a referralYou are referring someone you support into one of our services.Two working days
- Local authority placementFramework, spot purchase and block contract enquiries.Five working days
- Professional enquirySafeguarding, referral and placement questions from professionals.Two working days
- Resident supportYou live in accommodation we support and need help with your agreement or your support plan.One working day
- Repairs and maintenanceSomething needs fixing where you live and we are the ones to tell.TBD — we will publish a repairs response time before the first resident moves in
- Make a complaintSomething has gone wrong and you want it investigated.Acknowledged in five working days
- I have a property to leaseYou own or manage property and want to talk about a lease or guaranteed rent.One working day
Work at BluebellSupport worker and housing roles, and speculative applications.
Talk to a person
Telephone number to be confirmed
Bluebell has not published a main enquiry number yet. When it does, it will appear here and in the footer of every page. Opening hours will be published with it, and so will what happens outside them.
What we do instead
Leave a name and a number and a person calls you back. The person who calls is from the team that owns your route — not a switchboard — and the reply window is printed on the route you used.
Tell us if you need us to reach you a different way. We can arrange Relay UK, a BSL interpreter, a spoken-language interpreter, or information in large print, easy read, braille or audio — at no cost, and from the first time we speak. There is a box for this on the form.
Send an enquiry
Repairs and maintenanceReply: tbd — we will publish a repairs response time before the first resident moves inChoose a different route
Before you get in touch
The things people ask us before they send anything.
It goes to the team that owns your route. Someone from that team calls or emails you back inside the window printed on that route. You will not be passed around.
Say so. Working that out with you is part of the job — “I am not sure yet” is the first option on the form and it carries the same weight as the rest.
No. We provide accommodation and housing-related support: help to hold on to a home, manage a budget, deal with a benefit claim, keep a home running and stay safe in it. We do not help anyone wash, dress, eat, use the toilet or take medication — that is personal care, it is a regulated activity, and we hold no registration for it. If someone needs both, tell us: it can often be arranged alongside us by a registered provider, and it is far better sorted out at the referral than after a move. What supported housing actually is sets the line out in full.
The team that owns your route. If what you tell us suggests someone is at risk of harm, we may have to pass it to the council, the police or a regulator — we would tell you if we could, but we cannot promise to keep it between us. How long we keep your details, and who else sees them, is set out in our privacy notice.
Partly. Use the resident support route for anything about your agreement, or the repairs route for something that needs fixing — both are in the index above. Everything else a resident needs in one place, including what to do about a safety visit and how to complain, is on the residents page.
Yes, and you should. Nobody should be asked to accept a home they have not stood in, and nobody is asked to decide on the day they visit.
That is fine. Ask for a callback in one line and nothing else, or wait for the number above once it is published.
Commissioning and professional enquiries
Placements, frameworks, safeguarding questions and anything with a contract behind it. We will point you at the right team even if the answer is that we cannot help. If you are about to send a referral, making a referral that does not bounce lists what we need with it.
Commissioners and professionals
Local authority placements
Framework, spot purchase and block contract enquiries go to the commissioning team, not the resident inbox.
Local authority placement