Policies and legal
What we publish, and what the law requires of us
Seven documents, each on its own page so it can be cited, dated and checked separately. Every one names the Act or regulation it is written against.
1 of these are only legally required of an organisation above a size threshold, and Bluebell has not yet confirmed whether it crosses it. Those pages say so, and are written as voluntary statements rather than in the language of compliance — because a statement that claims a duty it does not have is a misrepresentation, whichever direction it flatters.
- Complaints policyHow to complain, what we must do at each stage, how long we have, and who you go to if we get it wrong.Required by law · Not yet dated
- Repairs, damp and mould policyWhat we are responsible for repairing, the timescales we work to, and what we do when damp or mould is reported.Required by law · Not yet dated
- Safeguarding policyHow we protect the adults we support, how to raise a concern, and what happens when you do.Required by law · Not yet dated
- Anti-social behaviour policyWhat counts as anti-social behaviour, how to report it, and what we will and will not do about it.Required by law · Not yet dated
- Privacy policyWhat personal information we hold, why we hold it, and what you can ask us to do with it.Required by law · Not yet dated
- Cookies policyThis site sets no cookies. It stores one thing, and only when you ask it to.Required by law · Not yet dated
- Terms and conditionsThe terms for using this website. Not a tenancy agreement, and never a substitute for one.Required by law · Not yet dated
- Accessibility statementHow accessible this website is, what we have tested, and what is not right yet.Published voluntarily · Not yet dated
- Equality and diversity policyHow we let and manage homes fairly, and the adjustments you can ask us for.Published voluntarily · Not yet dated
- Modern slavery statementWhat we do to keep forced labour and human trafficking out of our work and our suppliers.Published voluntarily · Not yet dated